FAQs

Citymoov App

  • To play a bound, you’ll need to download and install the citymoov app on a mobile device. The citymoov app is available free of charge for iOS and Android.

  • No, you do not need an internet connection to play a bound. You will need a connection before the bound is begun and again to complete the Bound. At the beginning, the content of the bound, such as questions, tasks, and images are downloaded to your mobile device. In order to upload your results at the end of the bound, you’ll also need an internet connection. So long as all of the content is preloaded, you do not need an internet connection while playing.

    Please note: external content, such as embedded YouTube videos and websites that have been linked cannot be preloaded.

  • No. Bounds can only be played using the citymoov app, which has been optimized to work on iOS and Android and is only available on those platforms.

  • The permissions needed by the citymoov app depend on the Elements or functions used in the Bound:

    ● Camera: Scan start codes and QR codes, take pictures and videos.
    ● Microphone: Record audio and video.
    ● Storage: Save images, video, and audio files.
    ● Location: identify your location

    Permissions will only be used to enable this functionality. The app makes no other use of these permissions.

Bound and bound Creation

  • Yes, more than one person can work on a bound. Changes to the bound are saved in real time. If more than one person is working on a bound at once, changes might be overwritten.

  • Public bounds can be found in the citymoov app as well as on the citymoov website. If you designate a start point, the bound will also be shown on the map of public bounds . Secret bounds, in contrast, are not listed publicly and can only be started using the bound URL or the start QR code.

  • No. The Start QR-code is generated when the bound is created and does not change, so you can use it to print on flyers, for example.

    Be advised: QR-codes that are generated for testing purposes do change as soon as the bound is edited and are therefore only intended for testing purposes.

  • Yes, the bound can be edited at any time. In order to make the changes available to your players, the current version of the bound must be placed online.

  • No. Changes are not uploaded to bounds that are currently being played. Bounds currently being played must be completed or discontinued, and bounds that have been downloaded to a device must be deleted and reinstalled for the changes to be transferred to the device.

  • Either the changes to the bound have not yet been published, or an older version of the bound is saved on the mobile device.

    Is the current version of the bound online? On the bound dashboard, you can see whether all the changes to the bound have been published.

    You can find saved bounds by going to Find A Bound - My Bounds - Preloaded Bounds on the citymoov app, where you’ll also be able to delete the preloaded bound.

Results

  • Bound players’ results are generally not shown publicly. They will only be linked to on the public bound page after the players confirm that they should be published.

    Bound creators also have the possibility of setting up their bounds so that no results are published on the public bound page.

  • Just shoot us an email at chris@interact-events.com and share the name of your bound as well as the nickname or the team name that you used so that we can take your results offline.

  • To delete your results, just write us an email at chris@interact-events.com and share the name of your bound as well as the team name or user name that you used.

Account and Profile

  • If you forget your password, you can get a new one by going to the login page and clicking on "Forgot Password". Check your spam folder if you don’t get an email with your new password.

  • You can change your username, your email address, or your password in your profile.

  • To remove your account, write an email from the address you used to register your account to chris@interact-events.com.